RIM Co-CEO Mike Lazaridis has issued a video apology for the massive outage BlackBerry users have experienced this week. As you can see in the video he says, “I apologize for the service outages this week. We’ve let many of you down, but let me assure you we're working around the clock to fix this." He went on to say, "You expect better from us. And I expect better from us.”

Later Mr. Lazaridis said that all BlackBerry services are back to normal. Finally! Anyone switching to an iPhone now?