“I pledge to do everything possible to exceed the expectations of the company’s shareholders,” Heins said Monday morning on a conference call. Pointing to RIM’s customer base of more than 75 million users and its next-generation QNX-based platform, the new CEO seems intent on following RIM’s current path on a broad level. He feels that RIM is still innovating and its QNX-based platform and upcoming devices will carry the company into the future.